Colour Accuracy
Although utmost care has been taken to ensure that the colors printed on our web site are accurate, actual colours will vary. In addition, subtle colour differences and textures may not be fully appreciated on some systems due to differences in computer monitors. As our products are all made to measure, and can't be returned, you need to be sure that any color variations that are possible from our scanning of the actual samples are acceptable to you. If an exact colour match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal dyelot colour variations as stated by the manufacturers.
Fabric Back Lighting
"Back lighting" happens when light filters in through translucent fabrics from behind. Our swatches don't show you the effect of back lighting, which can soften colors and highlight fabric textures.
Secure Internet commerce
Our online services are secure! When you place any order, all of your information is processed through our secure server. Honeycomb Blinds utilises industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. We do not personally see your credit card details - these are sent direct to the banks computer. If you would prefer not to place your order online simply call us at the phone number at the top of this page and a customer service representative will take it for you.
Changes, Cancellations and Refunds
All our products are custom made to your specifications, therefore, we do not accept returned goods or give refunds. Changes or cancellations may be made within 24 hours of placing your order, thereafter no changes or cancellation may be made. Therefore, please carefully check your order before placing it. If you find that you have made an error in your order or you wish to cancel it you may contact us within 24 hours on (ph number) between 9am -4:30pm (EST) Monday to Saturday. After this time your order would have been started and we cannot change it once manufacturing has commenced.
We recommend that you print out a copy of your order at the time of ordering, for your records. You can then easily check the contents of your order when it arrives.
Delivery
Approximate delivery time for Australian made honeycomb blinds is 2-3 weeks and 4-5 weeks for imported honeycomb blinds.
Delivery times are given as estimates only based on normal production times. Production times also vary from product to product. Orders comprising of different window furnishing products will be shipped as each product is completed. Estimated delivery times are based on working days and exclude weekends, public holidays and factory shutdowns. If you have a particular deadline please notify us at the time of placing your order and we will do our utmost to meet your deadline. Honeycomb Blinds cannot be held responsible for shipping delays beyond our control.
Delivery charges
Delivery charges are $35 to Victoria, NSW, ACT, Tasmania, $45 to Queensland and SA, $55 to Western Australia and NT.
Should you not be at home when the courier calls, a calling card will be left with a phone number for you to call to arrange a suitable delivery time. Please be aware that if a second delivery is required some freight companies will charge a redelivery fee.. If there is a safe place that you blinds may be left please indicate this on your order and blinds will be left without you signing for them.
Delivery and Inspection of merchandise
All our blinds are custom made to your measurements. All blinds are inspected upon leaving the factory. Please inspect your blinds carefully when you unpack them. If there are any noticeable imperfections please immediately take a photo and email the picture to us for evaluation. Should the imperfection be deemed a factory error your blind will be replaced. If we find that the blind has been damaged by yourselves either when being unpacked (example, cut cords, unwrapped with dirty hands, damaged when being put up, dropped and dented), we will not be responsible for replacement. Blinds can be returned to the factory for repair. If you are deemed to have been responsible for the damage, then this will be at your cost.
Child Safety
All blinds supplied by Honeycombblinds.com.au are child safety compliant. Each blind is packaged with a child safety warning.
Warranty
All blinds supplied by Honeycombblinds.com.au are covered by factory warranties. These vary from 1-10 years depending on the product. This warranty covers the original purchaser for as long as you own the blinds in a residential application.
We guarantee that all blinds supplied by Honeycombblinds.com.au will be free of defects for that period of time. In the event of any defects, repairs or replacement will be speedily provided.
Warranties do not cover:
- Incorrect installation
- Normal wear and tear
- Misuse or abuse of products
- Exposure to the elements
All materials can deteriorate after long periods of exposure to sunlight. Plastics can crack, cords will wear out. These are things that are considered normal wear and tear and are not covered by the above warranty. If our products are found to be defective during the warranty period we will repair or replace the defective product.
Warranties with respect to the blinds you are purchasing from Honeycomb Blinds are provided to you directly by the manufacturer of these products and are incorporated into your order. If a specific warranty applies to the blinds you are ordering, they will have a 'Care and Warranty' section or link on the product's information page. Honeycomb Blinds itself disclaims any warranty and/or implied warranty of merchantability of fitness for a particular purpose with regard to the goods you are purchasing.